UK Business VOIP services you can rely on
Looking for a way to take calls from anywhere in the world?
Meet VoIP - an innovative platform for internet calling without borders.
As one of the UK's leading providers of telephone and call handling solutions, Flower Telecom's Hosted Voice platform provides you with an easy, effective, and affordable way to connect with your customers.
Launch your business into the future with VoIP.
- Hosted Telephony
- Softphone / Mobile app
- Video Conferencing
- Call handling features
- IP Business phones
- Call centre solutions
- For both small business' and large multi-nationals
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To find out more about VoIP Phone Systems from the UK's premier VoIP provider please complete the form below.
Th UK's Premier VoIP Provider
Our VoIP services are specially designed with small to medium businesses in mind, allowing you to stay in touch with your contacts and clients no matter where you are.
Enjoy a sophisticated and user-friendly customer service system at a much lower price than a traditional telecommunications setup, without the hassle.
Not sure what VoIP is all about? Learn more about VoIP and what we offer below.
What is VoIP?
Voice over Internet Protocol (VoIP) is a new and innovative way to make calls over the internet. They are a great choice for businesses that need a cost-effective, flexible, and efficient call handling system.
Unlike traditional telephone systems which transmit calls over a dedicated phone line, VoIP transforms your regular analogue phone signals into digital “packets” that can be sent over the internet. This means that you don’t need to purchase a separate phone line. Instead, you can use your current broadband connection to make quality calls in no time.
Benefits of using VoIP
Many businesses owners are switching over to VoIP systems because they come with a wide range of benefits.
Find out what VoIP may be a good solution to your business calling needs.
Easy setup and installation
No need to waste time scheduling appointments and waiting for a technician to set up your phone line.
We make sure that your VoIP handsets are virtually plug-and-play even before they leave our offices. Just send us a message and we can have your VoIP system up and running in less than a day.
VoIP plans are incredibly customizable. At Flower Telecom, we can add different numbers, users, and functionalities to suit your business needs.
As your business grows and develops, so can your VoIP system - helping you adapt to your customers’ changing demands exactly when you need to. This makes it the perfect choice for everyone -- from humble startups to established businesses.
Make crucial updates instantaneously on a centralized control hub, with no downtime or lost business.
Crisis management and disaster recovery are so much easier since you can adjust the system and easily reroute calls at the mere touch of a button, any time and from anywhere.
VoIP is significantly more feature-rich than traditional phone lines. The usual features are all there - hold, mute, call forwarding, and straight to voicemail - but you can also take advantage of its unique functionalities to better manage your business.
VoIP is a one-stop shop for your customer service needs.
Get rid of pricey installation costs and expensive hardware - only pay for what you actually use.
All of the above features come at no extra cost to you, and can even be cheaper than your current phone line.
VoIP packages are normally priced per user or for a specific number of minutes, allowing you to expand according to your business’ needs.
VoIP for Y-O-U: the Flower Telecom Solution
Upgrade to Flower Telecom’s VoIP system, and enjoy a multitude of features that you won’t find in a regular phone system.
By using our hosted voice platform, you can take advantage of a wide range of calling features to help your business run smoothly.
Flower Telecom offers free phone numbers, revenue numbers, and even international numbers for small and large businesses.
We have over 2 million available numbers that can suit a variety of purposes. Whether you need a dedicated line or multiple numbers, we’ve got you completely covered.
Get real-time call data and analytics
All of the information you need is right at your fingertips.
We can provide insights on your calls, such as peak times, where the calls are coming from, and even what your customers are calling for. Combined with our interactive menus and Call Whisper feature, you’ll know exactly what your customers are calling about, even before you pick up the phone.
Reroute calls to available staff
Set up an easy system for answering calls.
Flower Telecom’s VoIP Hunt Groups allow you to assign incoming calls to available staff, ensuring that your customer’s inquiries are answered in a timely manner. You can send calls up to 10 different targets, all without an expensive and complicated telephone system.
Get expert technical assistance
If you run into a snag or have an issue with your VoIP system, our dedicated team of technicians are available to help you whenever you need them.
Stay connected 24/7
Always have access to your business phone even if you’re on the go. Calls can be directed towards your mobile or your laptop, so you never have to miss an important call ever again. Link your contact directory to the VoIP system and get notifications on all your devices. You can even have transcripts of voicemails sent to your email.
Monitor calls for quality and training
Our call recording and sit-in features make for great coaching tools for your staff. You’ll get full recordings of all the calls made through the system in the last 30 days, which allows you to download and audit them for quality. You can also sit in on your staff’s calls live and give real-time feedback on their performance.
Set up a virtual switchboard
Interactive menus make it easier for your customers to get to the right department without going through a receptionist.
It’s also a great way to filter calls to the right person or get information about your customers’ most popular inquiries.
The Call Whisper feature sends you information about which option was selected even before you answer the call, so you’re better equipped to handle your customers’ concerns.
Customize your calls
Make your VoIP system truly your own!
Set up a unique pre-recorded audio message that your customers can listen to before they get placed on queue, perfect for letting them know about your business or any special offers you might have.
Automatically configure your system to reroute calls after operating hours. You can even schedule holidays and other days off in advance for hassle-free operations.
Get Started with VoIP Calling
It’s time to put your business calling struggles with ease with the VoIP calling solution from Flower Telecom.
Contact Us today to learn more or upgrade your current calling platform.