The Mid-Call Transfer feature allows you to effortlessly transfer your caller to another person or department internally, or even route it externally to a UK landline or mobile number by simply pressing the # key.
You can either blind-transfer the call, or stay on the line and explain to the recipient the call they are about to receive.
You can choose to either play hold music or a ringing tone to your callers while they wait to be transferred.
This also means that you don’t need to ensure that staff members are in the office all the time. It makes working remotely even easier, saving you costs on paying staff overtime.
You can also save money on purchasing extra lines, as this feature enables you to answer more calls and then quickly transfer them on.