Every business owner is familiar with the frantic scrabbling to find a pen and paper when they are on an important call and they need to remember important information.
By using our Call Recording feature, you can relax safe in the knowledge that we can record all of your calls, and make them available for a period of up to 30 days from the Flower Telecom website.
This also benefits those who want to review how their staff are handling calls, perfect for training purposes or monitoring quality.
You can set up the call recording feature on any of the virtual numbers that we provide and start taking advantage of the service immediately after your number is activated.
Please note: The call recording feature is not inherently PCI compliant, and shouldn't be used to record sensitive payment data. If the need arises to take payment details on a recorded call, you should press the '0' key to temporarily mute the recording. This can then be unmuted by pressing '0' twice.